Head of Operational Planning and Insights Leader

2 days ago


Crawley, West Sussex, United Kingdom The People's Pension Full time

About Our Organisation:

At The People's Pension, we're dedicated to making the future-saving experience simple and fair for our members. Our commitment to simplicity and fairness drives everything we do. We believe in empowering our employees to be their best selves, and we're proud to offer a diverse and inclusive work environment.

Role Overview: We're seeking a highly skilled and experienced individual to lead our planning, MI, and insights team. The successful candidate will be responsible for producing critical management information, driving business development, and implementing innovative solutions.

Key Responsibilities:
• Produce high-quality operational, COO, trustee, and board reports for the area.
• Provide actionable insights and data-driven recommendations.
• Develop and implement new ways of working, leveraging data and business forecasting.
• Design and deliver a comprehensive MI insights program to support operational innovation.
• Collaborate with stakeholders to ensure accurate assessment and understanding of operational impact.

Requirements:
• Strong MI production, data insight, and visualisation skills.
• In-depth knowledge of contact forecasting and MI reporting metrics, including Erlang.
• Proven experience in a similar operational planning role, with a headcount of circa 400.
• Excellent stakeholder management, relationship-building, and communication skills.
• Proficiency in data integration and visualisation tools.

What We Offer:
• Generous pension contributions with an employer contribution of up to 14%.
• Real living wage.
• 25 days starting annual leave allowance, rising with service, plus your birthday off.
• Onsite parking in our Crawley offices.
• Income protection, critical illness cover, and death in service insurance.
• Work from abroad policy for all levels.
• Employee healthcare.
• Parental and adoption leave.
• Learning and development opportunities, paid professional qualifications, and study support.
• Travel season ticket loans.
• Subsidised restaurant in our Crawley office.
• Volunteering days and charity payroll giving.
• Onsite gym.
• Ride-to-Work scheme.
• Social clubs and events.

Disability Statement:
The People's Pension is an equal opportunities employer, committed to treating all individuals with dignity and respect. We welcome applications from diverse candidates and strive to create an inclusive work environment.

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