Regional Hearingcare Manager

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Boots Hearingcare Limited Full time
Job Title: Regional Hearingcare Manager

Company Description:

At Boots Hearingcare, we're dedicated to enhancing hearing experiences through tailored solutions. Our comprehensive assessments, expert fittings, and dedicated aftercare ensure that our customers receive the best possible care. As part of the Sonova family, we benefit from decades of excellence in developing, manufacturing, and distributing hearing aids and cochlear implants.

About the Role:

We're seeking a skilled Regional Hearingcare Manager to join our South Leadership team for Region 10. This dynamic position involves leading and empowering Hearing Aid Audiologists and store-based colleagues to deliver outstanding customer care and clinical excellence. As a Regional Hearingcare Manager, you'll execute the Retail strategy in alignment with our Company's Strategic Goals, Brand Values, and financial targets.

Key Responsibilities:
  • Engage with colleagues to understand customer insights and deliver exceptional customer care.
  • Produce sales budgets and forecasts based on past performance and potential business.
  • Conduct weekly and monthly analysis of retail performance and report on deliverables.
  • Influence key partners and stakeholders to maximise retail opportunities.
  • Drive demand locally by optimising Hearing Health Check opportunities and maximising Hearing Check Up activity.
  • Create trusted experts in Hearingcare by ensuring high clinical and professional standards.
  • Review team performance regularly and meet Hearing Aid Audiologist recruitment and retention requirements.
  • Maximise customer footprint by improving capacity and trading hours.
Person Specification:
  • At least two years of retail management experience, preferably in a healthcare or similar retail environment.
  • Budget accountability and comfort in reporting at a senior level.
  • Excellent communication skills and ability to lead, manage, motivate, and derive the best from a professional team.
  • Proven track record in delivering on-target sales in a similar retail environment.
  • Confidence in using Microsoft Office packages.
  • Previous experience in the hearing care industry is an advantage, but training will be given in products and dispensing processes.
  • Experience working in a fast-moving environment, with good time management and organisational skills.
  • Full driving licence.

Boots Hearingcare is an equal opportunity employer. We unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.

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