Service Delivery Manager
4 days ago
We are seeking a highly skilled Service Delivery Manager to join our team at Ultima. As a key member of our Managed Services team, you will be responsible for delivering exceptional service to our customers and ensuring their critical success factors are met.
Key Responsibilities- Proactively assess customer satisfaction levels and identify areas for improvement.
- Drive the production of relevant Service Level Agreement (SLA) and trending data for meaningful service reporting.
- Own service assurance and escalate corrective actions where required service levels are not being met.
- Coordinate customer CSI programs and create, distribute, and present customer service reports.
- Own customer documentation, including operations handbooks, service contracts, and general customer data updates in our IT Service Management (ITSM) solution.
- Own or input into all assigned customer queries, service actions, escalations, and complaints.
- Support the customer renewal process and assist with commercial reviews and renewal quotes in close alignment with the customer account team.
- Participate in service design and modeling initiatives to effectively support service growth in line with our Managed Services strategic growth agenda.
- Support the Service Transition team with onboarding new customers and new services for existing customers.
- Support the Ultima Managed Services presales teams and act as a subject matter expert during customer presentations.
- Regular travel to customer sites may be required.
- Strive to become a trusted advisor for customers to encourage repeat business and business development.
- Support the Account Director with identification and progression of further Managed Services business.
- Highlight inefficiencies in internal communication and interaction between operating groups for more timely and effective service operations.
- Minimum ITIL CSI certification.
- Minimum 4 years' experience in an externally facing SDM role.
- Experience in delivering fully outsourced Service Desk and Infrastructure Management services.
- Extensive experience in delivering successful CSI initiatives.
- Excellent time management, multitasking, and prioritization skills and experience in working in a fast-paced environment.
- Excellent communication, customer presentation, and customer relationship building skills.
- Desired skills: ITIL certification, technical experience with supporting corporate IT environments, specifically Microsoft and Citrix estates, and prior experience in Incident or Problem Management.
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Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Ultima Full timeJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take actions to ensure...
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Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Ultima Full timeJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take actions to ensure...
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Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Ultima Full timeJob DescriptionJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take...
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Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Ultima Full timeJob DescriptionJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take...
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Service Delivery Manager
2 days ago
Reading, Reading, United Kingdom Premier Recruitment Group Limited Full timeJob DescriptionPremier Recruitment Group Limited is proud to partner with a highly respected client in the Reading area to recruit an experienced and forward-thinking Service Manager. This is a full-time and permanent position with a well-established care company specializing in mental health, learning disabilities, and autism.This is a highly interesting...
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Reading, Reading, United Kingdom Premier Recruitment Group Limited Full timePremier Recruitment Group Limited is proud to partner with a highly respected client in the Reading area to recruit an experienced and forward-thinking Service Manager. This is a full-time and permanent position with a well-established care company specializing in mental health, learning disabilities, and autism services.This is a highly interesting and...
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Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Premier Recruitment Group Limited Full timePremier Recruitment Group Limited is proud to partner with a highly respected client in the Reading area to recruit an experienced and forward-thinking Service Manager. This is a full-time and permanent position with a well-established care company specializing in mental health, learning disabilities, and autism services.This is a highly interesting and...
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Reading, Reading, United Kingdom Premier Recruitment Group Limited Full timePremier Recruitment Group Limited is proud to partner with a highly respected client in the Reading area to recruit an experienced and forward-thinking Service Manager. This is a full-time and permanent position with a well-established care company specializing in mental health, learning disabilities, and autism services.This is a very interesting and varied...
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Service Delivery Manager
5 days ago
Reading, Reading, United Kingdom Premier Recruitment Group Limited Full timePremier Recruitment Group Limited is proud to partner with a highly respected client in the Reading area to recruit an experienced and forward-thinking Service Manager. This is a full-time and permanent position with a well-established care company specializing in mental health, learning disabilities, and autism services.This is a very interesting and varied...
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Reading, Reading, United Kingdom iO Associates - UKEU Full timeJob OpportunityiO Associates - UK/EU is seeking a skilled Service Manager to join our team. As a Service Manager, you will be responsible for leading the delivery of IT services and ensuring that they meet the required standards.Key Responsibilities:ITIL Service Accreditation: We are looking for a candidate with ITIL Service Accreditation, preferably with an...
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Senior Service Delivery Manager
1 day ago
Reading, Reading, United Kingdom Ultima Full timeJob DescriptionJob Title: Senior Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our Managed Services team, you will be responsible for delivering exceptional service to our customers and driving business growth.Key Responsibilities:Work closely with customers and...
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Senior Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Ultima Full timeJob DescriptionService Delivery ManagerAt Ultima, we're committed to delivering world-class services to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive outstanding service.Key Responsibilities:Work closely with the Customer and Ultima Technical Support teams to deliver exceptional service to our...
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Senior Service Delivery Manager
3 days ago
Reading, Reading, United Kingdom Ultima Full timeJob DescriptionService Delivery ManagerAt Ultima, we're committed to delivering world-class services to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive outstanding service.Key Responsibilities:Work closely with the Customer and Ultima Technical Support teams to deliver exceptional service to our...
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Senior Service Delivery Manager
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