IT Infrastructure Manager
5 days ago
Job Overview:
Fruition IT is seeking an experienced Lead IT Support Engineer to join our dynamic team. In this role, you will be responsible for providing top-notch technical support, managing and maintaining Azure Active Directory and Office 365 infrastructure, and assisting with IT project management.
Key Responsibilities:
- Technical Support: Provide first- and second-line support to end users, diagnosing and resolving hardware and software issues.
- Azure AD and Office 365 Management: Manage and maintain Azure Active Directory and Office 365 infrastructure to ensure seamless functionality.
- Documentation and Process Improvement: Document, optimize, and streamline existing systems and processes to enhance organizational efficiency.
- Project Management: Assist with IT project management and eventually take a lead role in project initiatives.
- Inventory Management: Maintain accurate IT equipment inventory, ensuring timely updates to hardware and software.
- Backup and Security: Oversee backup systems, security measures, and anti-virus management to ensure operational continuity.
- Vendor Management: Work closely with third-party service providers to ensure effective delivery of IT solutions.
- Software and Hardware Agreements: Negotiate and maintain agreements with IT partners and vendors.
- Network Setup: Set up and manage basic network infrastructure, including LAN/WAN for remote sites and the main office.
- New Software Rollout: Support the rollout of new software, systems, and tools, including company-wide training.
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