IT Infrastructure Manager

4 days ago


London, Greater London, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen Full time
Job Description

We are seeking an experienced IT Infrastructure Manager to lead our Service Desk operations in Lancashire. As a key member of our team, you will oversee the day-to-day activities of our service desk to ensure users and clients receive the support they need. This is an exciting opportunity for a true leader to make a positive impact and drive positive change.

Key Responsibilities:
  • Direct line management of 3 Service Desk Analysts.
  • Improve the operational performance of a team of 10.
  • Manage operations and scope of ticket workloads.
  • Improve delivery of SLAs.
  • Reduce ticket response times.
  • Coordinate team meetings.
  • Improve documentation.
  • Improve project handover into support portal.
  • Service monthly reviews.
  • Scheduling of rota.
  • Recruitment.
Requirements:
  • ITIL certified.
  • Experienced in leading teams.
  • Target, performance & results driven.
  • Able to implement change.
  • Strong character.
  • Flexible & agile.

The salary for this role is £50,000 - £60,000 per annum, depending on experience.



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