Regional Support Specialist

18 hours ago


Walsall, Walsall, United Kingdom Prevent Group Full time
About The Role

We are seeking a Regional Support Specialist to join our team, focused on delivering exceptional customer service and support to our regional customers.

In this role, you will work from one of our customer offices, managing inbound and outbound calls, emails, and website requests.

Your key responsibilities include managing orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.

You will also be responsible for managing daily deliveries and collections within the depot.

A salary of £22,000 - £28,000 per annum is offered, depending on experience. Benefits include a 24-7 employee assistance helpline, counselling services, and financial wellbeing support.

Key qualifications include proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have successfully completed transactions and satisfied customers.

You should be comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures.



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