Compliance Case Manager

3 weeks ago


London, Greater London, United Kingdom Prospectus Full time

Role Overview

We are seeking an experienced Compliance Case Manager to join our team. As a Case Officer, you will be responsible for delivering excellent service to all stakeholders, investigating and resolving complaints in a prompt and efficient manner, and managing your own caseload. This is a fantastic opportunity to make a real difference in the charity sector.

Responsibilities

  1. Deliver excellent service to all stakeholders
  2. Investigate and resolve complaints in a prompt and efficient manner
  3. Manage your own caseload

Qualifications and Experience

To be considered for this post, you will need:

  • Experience in a casework or complaints-handling environment
  • The ability to investigate, analyse and exercise judgement in complex situations
  • Exceptional verbal and written communication skills
  • The ability to understand the regulatory framework that the regulator operates within

Salary and Benefits

We offer a competitive salary of £32,000 - £37,000 per annum, depending on experience, and a hybrid working arrangement with two days based in our London office.



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