Compliance Case Manager
3 weeks ago
Role Overview
We are seeking an experienced Compliance Case Manager to join our team. As a Case Officer, you will be responsible for delivering excellent service to all stakeholders, investigating and resolving complaints in a prompt and efficient manner, and managing your own caseload. This is a fantastic opportunity to make a real difference in the charity sector.
Responsibilities
- Deliver excellent service to all stakeholders
- Investigate and resolve complaints in a prompt and efficient manner
- Manage your own caseload
Qualifications and Experience
To be considered for this post, you will need:
- Experience in a casework or complaints-handling environment
- The ability to investigate, analyse and exercise judgement in complex situations
- Exceptional verbal and written communication skills
- The ability to understand the regulatory framework that the regulator operates within
Salary and Benefits
We offer a competitive salary of £32,000 - £37,000 per annum, depending on experience, and a hybrid working arrangement with two days based in our London office.
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