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Contact Centre Specialist
2 weeks ago
Join Our Team:
We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Specialist.
About the Role:
The successful candidate will be responsible for providing exceptional customer service to residents, responding to their queries and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via telephone, email, and web chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Meet individual performance targets and contribute to the overall success of the Contact Centre.
Requirements:
- At least 6 months' experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.