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Contact Centre Specialist

2 weeks ago


Basildon, Essex, United Kingdom Service Care Solutions Ltd Full time

Join Our Team:

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Centre Specialist.

About the Role:

The successful candidate will be responsible for providing exceptional customer service to residents, responding to their queries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via telephone, email, and web chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Meet individual performance targets and contribute to the overall success of the Contact Centre.

Requirements:

  • At least 6 months' experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.