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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at SIXT UK. As a key member of our Branches & Operations division, you will be responsible for delivering exceptional customer service to our valued clients from around the world.
Key Responsibilities- Customer Service: Provide a high level of premium customer service to our clients, ensuring their needs are met and exceeded.
- Feedback and Quality Control: Record and analyze customer feedback to enhance future rental experiences and maintain the highest standards of quality.
- Vehicle Management: Correctly and accurately measure car damage, detect and report any issues, and manage customer queries and concerns regarding vehicle damage.
- Operational Efficiency: Ensure vehicles are prepared, valeted, refueled, and delivered to a high standard, and are collected between branches in a timely manner.
- Driving Requirements: Possess a full UK Driving License for at least 12 months.
As a mobility service provider, our Branches & Operations division is the point of contact with our customers. We offer premium service directly to the customer, advice and sales in exchange, and responsibility for the rental process of our premium fleet.
About UsSIXT UK is a leading global mobility service provider with a strong presence in the UK market. We offer a range of mobility solutions, including car rental, car sharing, and cab services, and have a fleet of over 222,000 vehicles worldwide. Our corporate strategy focuses on true entrepreneurship and long-term stability, and we prioritize a first-class customer experience and outstanding customer service.
