Technical Service Designer

3 days ago

Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time
About this Opportunity

Lloyds Banking Group is a leading financial institution with a strong presence in the UK market. We are committed to delivering exceptional customer experiences and driving innovation in the banking and finance sector.

We are seeking a highly skilled Technical Service Designer to join our team. As a key member of our design community, you will be responsible for designing user-centric journeys and experiences that meet the needs of our customers and colleagues.

Key Responsibilities
  • Collaborate with service teams to define process maps for IT journeys and other designers, product owners, and engineers.
  • Design user-centric journey maps and personas that encompass the backstage tech and user needs.
  • Take ownership of and carry out technical service design activities that encompass both technology and engineering levels with a focus on optimizing the end-user experience for our colleagues.
  • Support research activities and document current and future state services.
  • Good knowledge and experience with Figma and Visio design tools.
  • Shape internal initiatives ensuring we're led by colleague, customer, and market insight when creating or enhancing our propositions and services.
  • Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
Requirements

We are looking for a candidate with a background in service design in technical and engineering environments. Familiarity with IT processes and customer support services is preferred. You will be highly motivated, proactive, and have a driven approach to achieving individual and collective goals to help cultivate an environment that encourages innovation and continuous improvement.

You will have strong relationship-building skills and an innovative approach to problem-solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

You will also possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Additionally, you will be effective in communicating ideas, issues, and implications to senior, technical, and non-technical audiences and will have experience in research and design thinking methods.

About working for us

We are committed to creating a values-led culture and are focused on building a workforce that reflects the diversity of our customers and communities. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We are disability confident and welcome applications from under-represented groups.

We offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

We are a leading financial institution with a strong presence in the UK market. We are committed to delivering exceptional customer experiences and driving innovation in the banking and finance sector. Join us and be part of a team that is shaping the future of finance.

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