Service Delivery Manager
2 months ago
Venn Group is seeking a highly skilled and experienced professional to fill the role of Service Delivery Manager. As a key member of our team, you will be responsible for ensuring the effective and efficient delivery of services across the organization.
Key Responsibilities:- Service Delivery: Develop and implement strategies to improve service delivery, ensuring that services are delivered to the highest standards and meet the needs of our customers.
- Operational Excellence: Identify areas for improvement and implement process changes to increase efficiency and productivity, reducing costs and improving quality.
- Business Development: Work with stakeholders to identify business opportunities and develop plans to deliver new services or improve existing ones.
- Strategic Planning: Contribute to the development of the organization's strategic plan, ensuring that service delivery is aligned with business objectives.
- Capacity Planning: Work with the Deputy Divisional Director and Divisional Director to plan and manage capacity, ensuring that services are delivered within budget and to the required quality standards.
- Performance Management: Develop and implement performance management systems to monitor and improve service delivery, identifying areas for improvement and implementing corrective action as necessary.
- Financial Management: Manage and control budgets, ensuring that financial resources are allocated effectively to deliver services.
- Project Management: Develop and implement project plans to deliver business objectives, working with stakeholders to ensure that projects are delivered on time, within budget, and to the required quality standards.
Requirements:
- Proven experience in service delivery and operational management.
- Strong business development and strategic planning skills.
- Ability to manage and control budgets.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
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