Service Delivery Manager

2 months ago


Dunstable, Central Bedfordshire, United Kingdom Venn Group Full time
Job Description

Venn Group is seeking a highly skilled and experienced professional to fill the role of Service Delivery Manager. As a key member of our team, you will be responsible for ensuring the effective and efficient delivery of services across the organization.

Key Responsibilities:
  • Service Delivery: Develop and implement strategies to improve service delivery, ensuring that services are delivered to the highest standards and meet the needs of our customers.
  • Operational Excellence: Identify areas for improvement and implement process changes to increase efficiency and productivity, reducing costs and improving quality.
  • Business Development: Work with stakeholders to identify business opportunities and develop plans to deliver new services or improve existing ones.
  • Strategic Planning: Contribute to the development of the organization's strategic plan, ensuring that service delivery is aligned with business objectives.
  • Capacity Planning: Work with the Deputy Divisional Director and Divisional Director to plan and manage capacity, ensuring that services are delivered within budget and to the required quality standards.
  • Performance Management: Develop and implement performance management systems to monitor and improve service delivery, identifying areas for improvement and implementing corrective action as necessary.
  • Financial Management: Manage and control budgets, ensuring that financial resources are allocated effectively to deliver services.
  • Project Management: Develop and implement project plans to deliver business objectives, working with stakeholders to ensure that projects are delivered on time, within budget, and to the required quality standards.

Requirements:

  • Proven experience in service delivery and operational management.
  • Strong business development and strategic planning skills.
  • Ability to manage and control budgets.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.


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