Retail Operations Manager
4 weeks ago
About the Role
We are seeking a highly motivated and organized individual to join our team as a Fulfillment Shift Leader in our Southampton Superstore. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our fulfillment processes, providing exceptional customer service, and leading a team of colleagues to achieve our business objectives.
Key Responsibilities
- Lead a team of colleagues to achieve our business objectives, ensuring high levels of customer satisfaction and operational efficiency.
- Develop and implement process improvements to enhance our fulfillment operations, reducing costs and improving productivity.
- Collaborate with cross-functional teams to ensure seamless execution of our fulfillment processes, including receiving, storing, and dispatching products.
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
What We Offer
- A competitive salary and benefits package, including a starting rate of £14.00 per hour.
- Opportunities for career growth and professional development, including training and mentorship programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A range of employee benefits, including discounts on products and services, and access to our colleague networks.
About Us
At Tesco, we are committed to serving our customers, communities, and planet a little better every day. We believe in the importance of diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.
Please Note
Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles.
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