IT Support Specialist

23 hours ago


Reading, Reading, United Kingdom Brakes Group Full time

About the Role

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We are seeking an experienced IT Support Specialist to join our Technology team on a full-time, permanent basis.

The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure.

As an IT Support Specialist, you will provide both onsite and remote 2nd line technical support for end-users, management and closure of incidents and service requests via the helpdesk ticketing system, and proactive replacement of end of life assets.

The ideal candidate will have excellent interpersonal skills and be customer service focused with a keen attention to detail which is essential in maintaining accurate inventory data and documentation.

Key Responsibilities

  • Provide both onsite and remote 2nd line support for end-users.
  • Management and closure of incidents and service requests via the helpdesk ticketing system.
  • Proactive replacement of end of life assets, including asset disposal or recycling.
  • Provide IT Induction for new starters.
  • Maintain accurate asset inventory of IT hardware.
  • Ensure changes are made in accordance to change management guidelines and policies.

Requirements

  • A good working knowledge of maintaining IT security, infrastructure, and service standards.
  • Technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure.
  • Experience of administering MDM platforms such as Endpoint Manager (Intune).
  • An understanding of networking (Wireless, LAN and WAN).
  • Excellent interpersonal skills and customer service focus.
  • A keen attention to detail.

What We Offer

  • A competitive salary (£55,000 - £60,000 per annum)
  • Pension scheme.
  • Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
  • Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
  • Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.


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