Boutique Manager

2 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Jo Malone London Full time
Jo Malone London - Boutique Manager - JM Windsor

As a dynamic and inspirational leader, you will be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting and exceptional customer relationship management. You will lead, coach, and develop a high-performing team to achieve sales, customer service, and operational targets.

Creativity is our day-to-day. From hosting wedding consultations to organizing in-store events, you will be accountable for elevating these experiences and drawing success from them. You will also be responsible for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision.

Key Responsibilities:

  • Lead and develop a high-performing team to achieve sales, customer service, and operational targets
  • Create and execute a business plan to recruit and retain customers
  • Host in-store events and consultations to drive sales and customer engagement
  • Ensure the smooth running of the store and align team members with the Boutique and Brand vision

Requirements:

  • Proven retail management experience, preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country


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