Account Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Joivy Full time
Account Manager

ALTIDO by Joivy is a leading company in Europe for the management of apartments, villas, aparthotels, and hotels. We are seeking an experienced Account Manager to lead and manage our clients' relations, portfolio, and properties in Edinburgh.

Key Responsibilities:
  • Personally handle client accounts, including monthly reporting and quarterly catch-ups
  • Build and maintain strong relationships with clients across the UK portfolio
  • Liaise with central departments, acting in the interests of clients
  • Understand client needs, anticipate challenges, and proactively address concerns to ensure overall success for your team and optimum client retention
  • Oversee the end of month accounting process
  • Develop and deliver regular client communications, for example newsletters
  • Delivering the 'soft side' of the relationship, for example client lunches, birthday and holiday gifts, or otherwise identifying when and how a relationship can be lubricated
Requirements:
  • Excellent project management and time management
  • Developed communications skills, empathy, active listening
  • In-depth knowledge on business sector and specifics on local market
  • Self-confidence and ability to delegate tasks
  • IT knowledge of internal software (Airtable, PMS, MS Office)

We are a communicative and social team, dedicated to continual improvement, collaborative and helpful, problem-solver by nature, and proactive at heart. We celebrate Diversity, Inclusion, Equity, and Belonging, and the entire selection process will be conducted in compliance with these criteria.


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