Senior Account Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom 55 Redefined Ltd Full time

About Dentsu Creative

Dentsu Creative is a global creative agency that operates in over 21 markets worldwide. We bring together our Japanese heritage in craft, data, and technology, and our deep understanding of media and contemporary culture to help transform brands and businesses through the power of Modern Creativity.

Role Purpose

As a Senior Account Manager, you will take a lead strategic role in delivering, profitability, and client satisfaction of assigned accounts within your Account Management team. You will provide additional support to your Account Director in ensuring the smooth running of team accounts, problem-solving, and ensuring projects are delivered effectively. You may act as a line manager to an Account Manager or Account Executive and will be responsible for their management, coaching, and development.

Key Accountabilities

Client Satisfaction and Development

  • Deliver exceptional client satisfaction on assigned accounts
  • Establish and maintain key client relationships
  • Input, deliver, and measure an effective marketing strategy in line with client growth objectives
  • Create, develop, and implement client development plans and pitch innovative ideas to clients
  • Work with relevant teams to define and implement KPIs to measure campaign performance
  • Monitor profitability and maintain accurate projections for assigned accounts
  • Identify and pursue new business opportunities on assigned accounts.

Working as a Team

  • Work as an effective and motivated member of your Account Management team
  • Ensure the effective delivery of client work
  • Proactively support senior team, working to improve processes and procedures.

Contributing to Dentsu Creative

  • Be a role model within the department, setting a strong example for Account Managers and Account Executives.
  • Contribute towards creating an enjoyable and rewarding company.

New Business

  • Assist in pitches/tenders in support of new business along with senior management.

Working with Us

At Dentsu Creative, you will become part of a powerhouse, delivering ideas that are brought alive in new ways. You will team up with inspiring colleagues from award-winning agencies and become part of a truly inclusive culture.



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