Insurance Claims Handler

7 days ago


Gloucester, Gloucestershire, United Kingdom PIB Group Full time
Job Overview

We are seeking a highly skilled Insurance Claims Handler to join our team at PIB Group. As a Commercial Insurance Claims Handler, you will play a vital role in providing exceptional claims service to our clients, managing claims from cradle to grave, and ensuring compliance with FCA regulations and business policies & procedures.

Estimated Salary: £45,000 - £60,000 per annumResponsibilities
  • Manage claims across different products, such as Property, Liability, Marine, and Business Interruption, ensuring service standards are met and/or exceeded.
  • Develop and maintain a full understanding of Acturis and utilize it effectively to manage claims efficiently.
  • Provide claims information and reports to the broking department and clients as required.
  • Ensure complex claims are handled in accordance with group procedures.
  • Acknowledge all new claims to clients and insurers, keep clients informed, and strive for the best possible outcome on each claim.
  • Produce claims MI/claims reports when necessary.
  • Maintain strong communication skills, both verbally and written, to present claims information to clients.
Required Skills and Qualifications
  • Rigorous Property, Liability, Marine, and Business Interruption insurance claims handling experience, coupled with commercial awareness and a thorough understanding of insurance claims procedures.
  • Passionate about delivering exceptional customer service experiences, adhering to TCF and KYC methodologies.
  • Familiarity with Acturis (desirable but not essential) and proficiency in using MS Excel, MS Word, and Outlook.
  • Cert CII or working towards this qualification.
  • Excellent time management, organization, and attention to detail.
Benefits
  • Competitive holiday allowance with an annual option to purchase additional days off.
  • Death in Service benefit of x4 salary.
  • Company pension scheme.
  • Parking at the office.
  • Generous maternity and paternity leave packages.
  • A flexible benefits package allowing employees to add extra benefits to their overall package.
  • Access to discounts through our benefits portal on technology, electronics, restaurants, cinemas, and more.
  • Referral schemes.
  • Discounted rates on PIB products.
  • A comprehensive employee benefits and welfare package supporting financial management, cycle-to-work schemes, counseling support, health screening, will writing, menopause support, books, smoking cessation, and much more.
Why Work for Us?

As a dynamic insurance broker, PIB Insurance Brokers attract experienced individuals with a wealth of knowledge in the insurance market. We provide expertise across various specialisms, including professions, property, construction, transportation, trade credit, real estate, leisure, haulage, and charities. Join us and become part of a collaborative environment where teamwork is key to delivering excellent services for our customers, businesses, and employees.



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