Customer Lifecycle Marketing Automation Specialist

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Haven Holidays Full time
Customer Lifecycle Marketing Automation Manager

At Haven Holidays, we're seeking a skilled Customer Lifecycle Marketing Automation Manager to drive automation and incremental revenue, as well as an enhanced customer experience. This role demands technical expertise, project management proficiency, and CRM best practice knowledge.

Your key responsibilities will include developing and building our new Bloomreach environment, leading the build & development of visually appealing and responsive marketing emails, SMS, App Push campaigns, including implementing dynamic elements, and acting as the technical lead on CRM automation across workflows, process, campaigns, cart abandonment etc.

What we're looking for in a candidate:
- Proven experience in the technical elements of CRM - building and deploying emails
- Experience of implementing advanced email automation workflows based on customer behaviour and preferences
- Deep understanding of email service provider platform management and operations
- Experience of building emails using some or all of the following: HTML, CSS, PHP, AMP Script
- Demonstrated experience of building personalised communications within an ESP

What's in it for you?
- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.

  • Hemel Hempstead, Hertfordshire, United Kingdom Haven Holidays Full time

    Head of Customer Lifecycle MarketingWe are seeking a skilled Head of Customer Lifecycle Marketing to lead our customer engagement strategy and drive business growth. This role will focus on developing and executing a customer-centric approach to marketing, ensuring seamless customer journeys across all touchpoints.Key Responsibilities:Develop and execute a...


  • Hemel Hempstead, Hertfordshire, United Kingdom MRK Associates Full time

    Based in Hemel Hempstead, Hertfordshire, our forward-thinking international client is seeking a Process Automation Specialist to join their team on a permanent basis, working in a hybrid 3 days in the office. The business offers early Friday finishes as well.This role would suit a Data Analyst with a mindset of process improvement and automation, to support...


  • Hemel Hempstead, Hertfordshire, United Kingdom MRK Associates Full time

    Job SummaryMRK Associates is seeking a highly skilled Process Automation Specialist to drive innovation and efficiency across the company's current processes. As a key member of the team, you will be responsible for leveraging data, AI, and automation technologies to improve efficiency and productivity across the business.Key ResponsibilitiesReview current...


  • Hemel Hempstead, Hertfordshire, United Kingdom MRK Associates Full time

    Job Title: Process Automation LeadJob Description:We are seeking a highly skilled Process Automation Lead to join our team at MRK Associates. As a Process Automation Lead, you will be responsible for driving the AI and Automation strategy in our business, leveraging data, AI, and automation technologies to improve efficiency and productivity across the whole...


  • Hemel Hempstead, Hertfordshire, United Kingdom MRK Associates Full time

    Job Title: Process Automation StrategistAbout the Role:We are seeking a highly skilled Process Automation Strategist to join our team at MRK Associates. As a Process Automation Strategist, you will be responsible for driving the AI and Automation strategy in our business, leveraging data, AI, and automation technologies to improve efficiency and productivity...


  • Hemel Hempstead, Hertfordshire, United Kingdom Proximity Recruitment Full time

    Proximity Recruitment is seeking a skilled CRM Marketing Specialist to join a dynamic team in Hertfordshire. The successful candidate will be part of a fun and ambitious environment, working on innovative B2C projects.The role involves collaborating with the campaigns team to create engaging email content, ensuring all emails align with the brand guidelines...


  • Hemel Hempstead, Hertfordshire, United Kingdom Atlas Copco Full time

    About the RoleWe are seeking a Digital Marketing Specialist to join our team at Atlas Copco. As a key member of our marketing team, you will play a crucial role in promoting our products and services through digital channels to customers and prospects in the manufacturing sector.Key ResponsibilitiesDevelop and implement digital marketing strategies to...


  • Hemel Hempstead, Hertfordshire, United Kingdom Atlas Copco Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Specialist to join our team at Atlas Copco. As a key member of our marketing team, you will be responsible for promoting our products and services through various digital channels to customers and prospects in the manufacturing sector.Key ResponsibilitiesCreate new web content along with subject...


  • Hemel Hempstead, Hertfordshire, United Kingdom Hollywood Bowl Group Full time

    About the RoleWe are seeking a skilled CRM Marketing Specialist to join our team at Hollywood Bowl Group. As a key member of our marketing team, you will be responsible for creating and executing email marketing campaigns that drive customer engagement and retention.Key Responsibilities Develop and implement email marketing strategies that align with our...


  • Hemel Hempstead, Hertfordshire, United Kingdom Boston Scientific Full time

    About the OpportunityWe are seeking a talented Graduate to join our Endoscopy Division in the UK. This role will enable you to develop your technical knowledge in functions such as Customer Education and Marketing & Product Management.Key Responsibilities:Work with the Customer Education and Marketing Team to manage events such as educational training...


  • Hemel Hempstead, Hertfordshire, United Kingdom MRK Associates Full time

    Job Title: Automation Strategy DirectorWe are seeking an experienced Automation Strategy Director to lead our AI and automation efforts in Hemel Hempstead, Hertfordshire.The ideal candidate will have a strong data analyst mindset, driving efficiency and productivity across the business through strategic planning and implementation of AI and automation...


  • Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time

    About Smiths DetectionSmiths Detection is a global leader in the development and delivery of advanced security screening solutions. Our mission is to safeguard people, business, and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe.The ProgrammeWe are...


  • Hemel Hempstead, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    We are seeking a skilled Customer Service Coordinator to join our team at Think Specialist Recruitment.This is a fantastic opportunity for someone with experience in customer service or a technical role to take the next step in their career.The successful candidate will be responsible for providing administrative support, managing customer relationships, and...

  • Marketing Specialist

    3 weeks ago


    Hemel Hempstead, Hertfordshire, United Kingdom Steer Full time

    About the Role: As a Marketing Specialist, you will be responsible for developing and executing marketing strategies to drive brand growth and customer engagement.Key Responsibilities:Develop and implement marketing campaigns to increase brand awareness and customer engagementCollaborate with cross-functional teams to align marketing strategies with business...


  • Hemel Hempstead, Hertfordshire, United Kingdom Britvic Full time

    At Britvic, we're looking for a talented Marketing Activation Specialist to support our marketing activities in high-margin established areas of the business. This role will act as the main liaison for the Britvic portfolio of brands made in the UK and sold outside Great Britain, working closely with the marketing teams in Great Britain to stay informed...


  • Hemel Hempstead, Hertfordshire, United Kingdom Hollywood Bowl Full time

    Role OverviewWe are seeking a highly skilled Marketing and Email Specialist to join our team at Hollywood Bowl Group. As a key member of our marketing team, you will be responsible for creating and executing email campaigns that drive engagement and conversion.Your primary focus will be on developing and implementing email marketing strategies that align...


  • Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time

    At Smiths Detection, we're committed to making the world a safer place. As a Marketing and Technology Specialist, you'll be part of a global team that impacts critical systems every day.Key ResponsibilitiesAssist in the development and implementation of marketing strategies to promote our products and services.Support product development teams in researching...


  • Hemel Hempstead, Hertfordshire, United Kingdom The Channel Recruiter Full time

    Channel Marketing SpecialistHemel Hempstead- HYBRID 3 DAYS A WEEKThe Channel Recruiter is seeking a skilled Channel Marketing Specialist to join our team. As a Channel Marketing Specialist, you will be responsible for setting the marketing strategy with our retail partners for the product category.About the Role:This is a creative, strategic, and specialist...


  • Hemel Hempstead, Hertfordshire, United Kingdom MRK Associates Full time

    Job Opportunity: Process Automation Lead at MRK AssociatesJob Summary: We are seeking a Data Transformation Specialist to lead our process automation efforts and drive innovation and efficiency across our current processes.Key Responsibilities:Review current AI & Automation strategies; recommend amendments and improvementsProject manage the full life cycle...


  • Hemel Hempstead, Hertfordshire, United Kingdom Think Specialist Recruitment Full time

    We are seeking a highly skilled Customer Service Coordinator to join our team at Think Specialist Recruitment.This exciting role will involve providing exceptional customer service and administrative support to our clients in the Herts, Beds, and Bucks area.As a Customer Service Coordinator, you will be responsible for managing customer inquiries, resolving...