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Sales and Booking Coordinator

2 months ago

London, Greater London, United Kingdom Tasty Plc Head Office Full time

Job Summary:

We are seeking a highly organized and customer-focused Sales and Booking Coordinator to join our team at Tasty Plc Head Office. As a Sales and Booking Coordinator, you will be responsible for managing Christmas bookings, assisting the sales team, and coordinating with restaurant managers to ensure smooth operations.

Key Responsibilities:

  • Handle Customer Reservations: Take Christmas bookings through various channels, ensuring accurate recording, confirmation, and communication to relevant departments.
  • Manage Bookings: Keep track of all Christmas reservations, ensuring bookings are accurately recorded, confirmed, and communicated to the relevant departments.
  • Support Christmas Sales Team: Assist two Christmas Sales Representatives with day-to-day tasks and provide backup during busy periods.
  • Manage Reservation Notifications: Keep guests informed of any changes to their reservations or requests, ensuring they are aware of key details.
  • Respond to Enquiries: Answer customer questions about availability, pricing, menus, and packages through email and phone calls.
  • Request Payments: Send deposit and payment requests to Christmas bookings via our reservation system.
  • Provide Menu Information: Share detailed information about Christmas menus, dietary options, and special requests with customers.
  • Coordinate with Restaurant Managers: Work closely with restaurant management to ensure all booking details are communicated and there are no clashes, as well as to identify potential sales opportunities.
  • Upsell Packages: Promote additional services or upgrades such as drink packages, entertainment, or special offers to maximize sales.
  • Administration Duties: Maintain accurate records of bookings, follow up on any outstanding payments or confirmations, and assist with general administrative tasks as needed.
  • Maintain Customer Satisfaction: Deliver exceptional customer service at every interaction, ensuring a smooth and enjoyable experience for all guests.

Requirements:

  • Previous experience in a customer service, reservations, or sales role is desirable.
  • Excellent communication skills, both written and verbal.
  • Strong organizational skills with the ability to multitask and manage multiple bookings.
  • Ability to work effectively under pressure during peak holiday season.
  • A friendly, approachable manner with a passion for delivering great service.
  • Ability to work well within a team and collaborate with other departments.
  • Proficiency with Microsoft Office (Word, Excel, Outlook) and reservation software (training will be provided).

What We Offer:

  • Competitive hourly rate
  • Full training and support
  • Opportunity to work in a fun, festive environment
  • Discounts on food and drink
  • A great stepping stone into the hospitality and events industry