Ecommerce Operations Manager

3 weeks ago

Canterbury, United Kingdom The Engage Partnership Recruitment Full time

We are seeking a highly skilled Ecommerce Operations Manager to drive our online business forward. This is a fantastic opportunity for an experienced professional to join The Engage Partnership Recruitment and take on a leadership role in ecommerce management.

As an ideal candidate, you will have a proven track record in managing and optimizing ecommerce platforms, increasing sales, and enhancing customer experience.

About the Role
  • This is a full-time position based in a modern office environment with excellent career development opportunities.

The estimated annual salary for this role is $110,000 - $130,000 depending on experience and qualifications.

We offer a competitive benefits package including health insurance, retirement savings plan, paid time off, and other perks.

Responsibilities

Your key responsibilities as an Ecommerce Operations Manager at The Engage Partnership Recruitment will include:

  • Developing and executing a comprehensive ecommerce strategy aligned with overall business objectives.
  • Conducting market research and competitor analysis to identify opportunities and threats.
  • Setting clear KPIs and targets to measure the success of ecommerce initiatives.
  • Overseeing the management and optimization of our ecommerce platform(s).
  • Ensuring smooth website functionality, including product listings, checkout processes, and mobile optimization.
  • Monitoring website performance and implementing necessary improvements to enhance user experience.
  • Leading digital marketing efforts, including SEO, PPC, social media marketing, and email marketing.
  • Collaborating with the marketing team to develop and execute effective digital marketing campaigns.
  • Analyzing website traffic and customer behavior to optimize marketing strategies.
  • Driving sales growth and revenue generation through effective online marketing and promotions.
  • Analyzing sales data to identify trends and opportunities for improvement.
  • Implementing strategies to increase average order value and conversion rates.
  • Prioritizing customer satisfaction and loyalty by providing excellent online customer service.
  • Managing customer inquiries, complaints, and returns efficiently.
  • Implementing customer feedback to enhance the overall shopping experience.
  • Leading and mentoring a team of ecommerce specialists.
  • Assigning tasks, setting goals, and providing ongoing training and development.
  • Fostering a positive and collaborative team culture.

Requirements:

To be successful in this role, you will need to have:

  • A bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in ecommerce management, preferably in a B2C environment.
  • Strong understanding of digital marketing principles and strategies.
  • Proficiency in using ecommerce platforms and analytics tools (e.g., Google Analytics, Adobe Analytics).
  • Excellent analytical skills to interpret data and make data-driven decisions.
  • Strong project management and organizational skills.
  • Excellent communication and interpersonal skills.
  • A passion for ecommerce and a drive to achieve results.
What We Offer

The Engage Partnership Recruitment offers a dynamic work environment with opportunities for professional growth and development. As an employee, you can expect:

  • A competitive salary range of $110,000 - $130,000 per year.
  • A comprehensive benefits package including health insurance, retirement savings plan, paid time off, and other perks.
  • The opportunity to work with a talented team of professionals who share your passion for ecommerce.
  • Ongoing training and development to help you stay up-to-date with the latest industry trends and best practices.
  • A flexible work schedule with remote work options.
How to Apply

If you are a motivated and experienced ecommerce professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

Thank you for considering The Engage Partnership Recruitment as your next career step

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