Regulatory Compliance Specialist

4 weeks ago


Bristol, Bristol, United Kingdom Teleperformance Full time
Job Summary

The Regulatory Compliance Manager role is a critical position at Teleperformance, responsible for ensuring the delivery of service meets FCA regulatory standards and contractual requirements. The successful candidate will oversee financial services clients, maintain the three lines of defence model, and ensure compliance across all lines of business.

This role involves managing a small international team, developing governance frameworks, processes, and controls, and reporting to the Head of Privacy, Risk & Compliance. The ideal candidate will have a proven track record of working with the FCA, experience in creating high-performing teams, and a strong understanding of financial products.

Key Responsibilities:

  • Maintenance and continuous improvement of FS Governance, frameworks, and models.
  • Work closely with operational partners and stakeholders to ensure compliance metrics are met and resolve any gaps.
  • Deliver all required company reporting to the FCA, changes to permissions, and ensure compliance to the FCA Handbook.
  • Support clients with FCA or FS compliance matters.
  • Support sales activity, providing guidance on what is and is not possible, and developing new processes to meet changing client needs.
  • Maintain an audit schedule to conduct monitoring reviews on all LOB to ensure compliance with regulations and processes.
  • Operate as the FCA SME, maintaining knowledge of changing regulatory requirements.
  • Provide input to and run the FS Governance forum, attending Board meetings when required to provide updates.
  • Prepare detailed reports and dashboards on the status of each client's FS compliance and influence improvements or change as needed across the business.
  • Build knowledge of clients, processes, and regulatory frameworks to contribute to and support ongoing contractual relationships.
  • Attend weekly, monthly, and quarterly client reviews as required to ensure all regulatory compliance requirements are discussed and related issues are addressed.
  • Be an advocate for increasing regulatory compliance awareness and work with the Risk Assurance Manager to continually increase awareness across the business.

Requirements:

  • A proven track record of working with the FCA and a strong understanding of financial products.
  • The ability and experience in creating high-performing teams.
  • At least 5 years' experience in a Compliance and/or Risk role from within the banking and financial services sector.
  • Compliance or Risk qualifications, such as ICA or IRM, are desirable.
  • Very strong experience of developing and maintaining governance frameworks, processes, controls, reporting, etc.

Behaviours:

  • Comfortable working in a fast-paced and innovative environment with a degree of collaboration and autonomy.
  • Excellent written and verbal communication skills.
  • Good time management.
  • Excellent presentation skills.
  • Confident communicator with an ability to influence at all levels.


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