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Night Operations Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom Malmaison Full time

Job Summary:

The Night Supervisor plays a crucial role in ensuring the smooth operation of the hotel from sundown to sunrise. This hands-on position involves managing guest expectations and maintaining the high standards of the Malmaison brand.

Key Responsibilities:

  • Oversee the running of the hotel during night hours, ensuring seamless service delivery.
  • Manage guest expectations and resolve any issues that may arise.
  • Maintain the highest standards of quality and service, aligning with the Malmaison brand.
  • Collaborate with the team to ensure efficient operations and effective communication.
  • Identify opportunities for improvement and implement changes to enhance the guest experience.

Requirements:

  • High standards and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Passion for delivering exceptional customer service.

About Malmaison:

Malmaison is a leading hospitality brand that values innovation, creativity, and excellence. We offer a dynamic and supportive work environment, opportunities for growth and development, and a commitment to delivering exceptional guest experiences.