Night Manager
4 weeks ago
Job Title: Night Manager
Job SummaryWe are seeking a Night Manager to oversee the night-hour supervision of the Front Office Team at the DoubleTree by Hilton Brighton Metropole.
The successful candidate will be responsible for ensuring that Team Members are prepared and well-informed to deliver exceptional guest experiences from check-in through check-out.
The Night Manager will be responsible for managing the first impressions of our guests and will perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
- Previous supervisory experience in Front Office within the hotel/leisure/retail.
- Previous experience in the hotel industry.
- Previous experience with Front Office Management Systems.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
We are committed to providing exceptional guest experiences across our global brands.
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