Night Manager

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Hilton Worldwide, Inc. Full time

Job Title: Night Manager

Job Summary

We are seeking a Night Manager to oversee the night-hour supervision of the Front Office Team at the DoubleTree by Hilton Brighton Metropole.

The successful candidate will be responsible for ensuring that Team Members are prepared and well-informed to deliver exceptional guest experiences from check-in through check-out.

The Night Manager will be responsible for managing the first impressions of our guests and will perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards.
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
  • Previous supervisory experience in Front Office within the hotel/leisure/retail.
  • Previous experience in the hotel industry.
  • Previous experience with Front Office Management Systems.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

We are committed to providing exceptional guest experiences across our global brands.


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