Technical Assistance Provider
1 day ago
This is an exciting opportunity for a motivated individual to join our team as a Technical Assistance Provider. As a key member of our IT department, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
You will respond to incoming support requests via phone, email, or ticketing system in a timely manner, provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, troubleshoot and resolve technical issues, escalate more complex problems to the appropriate team, assist with user account management, document all support activities and solutions in the ticketing system, collaborate with other IT team members to ensure timely resolution of issues, and provide excellent customer service and ensure user satisfaction with technical support services.
Key Responsibilities:- Respond to incoming support requests via phone, email, or ticketing system in a timely manner
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
- Assist with user account management, including creating and managing user profiles and permissions
- Document all support activities and solutions in the ticketing system
- Collaborate with other IT team members to ensure timely resolution of issues
- Provide excellent customer service and ensure user satisfaction with technical support services
- No prior experience required, full training provided
- Excellent communication and customer service skills
- Able to work effectively in a team environment
- Basic understanding of computer systems, software, and hardware
A competitive salary and bonus structure, profit share scheme, opportunities for career progression and professional development, flexible working arrangements, including 4 days in the office and 1 day at home, and a comprehensive benefits package.
The estimated salary for this position is £27,250 - £37,250 per annum, depending on experience.
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