Customer Service Technologist

3 days ago


Ramsgate, Kent, United Kingdom HR GO Recruitment Full time
Job Overview:

We are looking for a Customer Service Technologist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to customers, responding to their queries and resolving technical issues in a timely manner.

About the Job:

The Customer Service Technologist will be the primary point of contact for customers requiring technical assistance and support. They will be responsible for troubleshooting and resolving technical issues, documenting all support activities and solutions in the ticketing system, and collaborating with other IT team members to ensure timely resolution of issues.

Key Responsibilities:

Provide technical assistance and support to customers, responding to their queries and resolving technical issues in a timely manner.
Troubleshoot and resolve technical issues, escalating them to the appropriate team if necessary.
Assist with user account management, including creating and managing user profiles and permissions.
Document all support activities and solutions in the ticketing system.
Collaborate with other IT team members to ensure timely resolution of issues.

Requirements:

Excellent communication and interpersonal skills
Strong problem-solving skills
Ability to work effectively in a fast-paced environment
Experience working with computer systems, software, and hardware

Salary and Benefits:

The estimated salary for this role is £23,400 per annum, plus bonus and profit share. We also offer a range of benefits, including flexible working arrangements, opportunities for professional development, and a supportive team environment.



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