Luxury Brand Customer Experience Manager

4 weeks ago


Central London, United Kingdom Knightsbridge Recruitment Full time

We are looking for an outstanding Luxury Brand Customer Experience Manager to oversee customer care for our client's luxury interiors brand in Chelsea.

This is an exciting opportunity for someone who thrives in fast-paced environments and can provide exceptional customer service. The successful candidate will have a solid understanding of customer relationship management systems like Zendesk.

The starting salary for this role is £50,000 - £70,000 per annum, reflecting the company's desire to attract experienced professionals.

  • Key responsibilities:
  • Manage customer inquiries and complaints via Zendesk
  • Provide excellent customer service to HNWIs, designers, and architects
  • Lead a small team to ensure seamless customer experiences

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