Luxury Brand Experience Creator

3 weeks ago


London, Greater London, United Kingdom Canada Goose Full time

Canada Goose is seeking an experienced Luxury Brand Experience Creator to join our team. As a key member of the store leadership team, you will be responsible for creating highly engaging customer journeys and helping cement Canada Goose as a luxury performance lifestyle brand.

Job Summary

We are looking for a Senior Customer Journey Manager to guide, coach, and demonstrate service and selling behaviors that drive relevant KPIs, reflect a luxury culture, and help each team member become a highly accountable and effective brand representative.

Key Responsibilities:
  • Lead a culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top clients by leveraging provided tools.
  • Support a culture of talent development and ongoing education for the store team.
  • Actively mentor and develop team members to improve performance and cultivate growth.

The estimated salary for this position is $120,000 - $150,000 per year, depending on experience.

As a Luxury Brand Experience Creator, you will have the opportunity to work with a company built on Canadian roots and heritage, with opportunities for career growth through numerous internal and external programs.

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day.



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