Delivery Operations Coordinator

5 days ago


London, Greater London, United Kingdom Deliveroo Full time
We are Deliveroo, a leading food delivery company committed to connecting consumers with local restaurants and shops. Our mission is to transform the way people shop and eat by bringing the world's diverse cuisines to their doorstep.

We're seeking a talented Rider Operations Associate to join our team In this role, you'll be responsible for delivering exceptional support to our valued riders. You'll analyze data, optimize processes, and implement new procedures to enhance efficiency and improve the overall rider experience. You'll also supervise a team of support agents, provide guidance and feedback, and ensure high-quality customer service.

Your Key Responsibilities
* Analyze data and develop insights to inform process improvements
* Implement new processes to drive efficiency and enhance the rider experience
* Supervise and train a team of support agents
* Develop and implement quality assurance measures
* Handle escalations and resolve issues collaboratively
* Create and share reports with stakeholders

About You
* 2-3 years of professional experience in a similar role
* Strong analytical and problem-solving skills
* Excellent written and verbal communication skills
* Ability to work well under pressure and maintain a calm demeanor
* Strong interpersonal skills and ability to empathise with others

Benefits and Salary
The estimated salary for this position is £37,000 - £48,000 per year, based on your location and experience. As a member of our team, you'll enjoy a comprehensive benefits package, including annual leave allowances, pension plan, and opportunities for career growth.

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