Hospitality Operations Manager
1 week ago
We are seeking an experienced Deputy General Manager to lead our team and drive operational excellence in a fast-paced customer service environment. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and has previous experience in managing teams in the hospitality industry.
Key Responsibilities:
- Support the General Manager in managing all aspects of the operation, ensuring that the venue delivers an exceptional customer experience.
- Have a proactive approach to maintaining high standards, taking pride in the venue's appearance and ensuring that customers receive outstanding service.
- Encourage the team to grow memberships and admissions in line with expectations.
- Manage the recruitment, training, and induction of new staff, delegating tasks and organizing the team effectively.
- Monitor and control costs related to labour, stock, and facilities management, ensuring that they align with business targets.
- Liaise with external contractors and bodies on matters related to the successful operation of the cinema.
- Establish and maintain relationships with the local community, businesses, and media to enhance the company's image and promote relevant developments.
- Take responsibility for full site compliance with health and safety, financial, and security policies and procedures.
Requirements:
- Previous experience of successful management in the hospitality industry.
- Proven experience of leading and motivating a team to meet business targets.
- Experience of developing employees and managers through training, coaching, and mentoring.
- Experience of recruiting and managing staff, with awareness of good HR practice.
- A strong and effective communicator.
- Financially aware and successful track record of managing profit & loss accounts.
Salary Range: £35,000 - £40,000 per annum.
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