Hospitality Operations Manager

1 week ago


Milton Keynes Village, United Kingdom Corecruitment International Full time
About the Role

We are seeking an experienced Deputy General Manager to lead our team and drive operational excellence in a fast-paced customer service environment. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and has previous experience in managing teams in the hospitality industry.

Key Responsibilities:

  • Support the General Manager in managing all aspects of the operation, ensuring that the venue delivers an exceptional customer experience.
  • Have a proactive approach to maintaining high standards, taking pride in the venue's appearance and ensuring that customers receive outstanding service.
  • Encourage the team to grow memberships and admissions in line with expectations.
  • Manage the recruitment, training, and induction of new staff, delegating tasks and organizing the team effectively.
  • Monitor and control costs related to labour, stock, and facilities management, ensuring that they align with business targets.
  • Liaise with external contractors and bodies on matters related to the successful operation of the cinema.
  • Establish and maintain relationships with the local community, businesses, and media to enhance the company's image and promote relevant developments.
  • Take responsibility for full site compliance with health and safety, financial, and security policies and procedures.

Requirements:

  • Previous experience of successful management in the hospitality industry.
  • Proven experience of leading and motivating a team to meet business targets.
  • Experience of developing employees and managers through training, coaching, and mentoring.
  • Experience of recruiting and managing staff, with awareness of good HR practice.
  • A strong and effective communicator.
  • Financially aware and successful track record of managing profit & loss accounts.

Salary Range: £35,000 - £40,000 per annum.


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