Hospitality Operations Manager

6 days ago


Milton Keynes, Milton Keynes, United Kingdom undisclosed Full time

About the Role

We're seeking a highly skilled Hospitality Operations Manager to oversee our catering and service operations for The Venues Collection. As a key member of our team, you'll be responsible for ensuring our kitchens and service counters run smoothly, delivering exceptional food experiences, and helping our teams excel in their roles.

Key Responsibilities

  1. Serving customers and ensuring they receive a seamless and personalised experience
  2. Supervising our teams to maintain high standards of food and customer service
  3. Communicating with line managers to monitor KPIs and targets
  4. Representing Compass Group UK&I and maintaining a positive brand image
  5. Liaising between customers and our culinary and service teams
  6. Supporting and training our teams to excel in their roles
  7. Implementing and reviewing Health & Safety standards

Requirements

  1. A customer-centred approach
  2. Passion for great-tasting food and exceptional customer service
  3. Experience managing teams in a similar role
  4. Excellent communication and organisational skills
  5. Ambition and motivation to upskill

About Us

As part of Compass Group UK&I, we're a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities. We offer competitive pay, great perks, and unrivalled opportunities for learning and development in one of the UK's biggest businesses.



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