ULD Operations Specialist

5 days ago

Feltham West, United Kingdom Red Sky Personnel Ltd Full time
Position Overview

We are seeking a dedicated ULD Operations Specialist to enhance our Cargo Operations at Red Sky Personnel Ltd. This is a full-time, permanent position that offers a unique opportunity to immerse yourself in the dynamic sector of aviation cargo management.

Compensation and Schedule

The role offers a competitive salary of £33,000 per annum with working hours from 0900 to 1730. The schedule includes Monday to Saturday in the first week and Tuesday to Friday in the second week.

Preferred Qualifications
  • 2 to 4 years of experience in Load Control or ULD Management
  • Proactive approach and ability to maintain composure under pressure
  • Strong customer service orientation
  • Familiarity with SQL/VBA
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Experience in airport or air cargo operations
Key Responsibilities

As a ULD Operations Specialist, you will:

  • Oversee and manage the availability of ULD stock for both Cargo and Passenger Operations globally, collaborating with Revenue Optimization, Operations, and Load Planning teams.
  • Handle airside and cargo inventory at LHR, coordinating equipment transportation with Ground Handling Agents.
  • Collaborate with Cargo Operations Managers to establish and influence station budgets, ensuring alignment with passenger operations.
  • Determine and publish the configuration of equipment for each flight, taking into account aircraft type, passenger numbers, cargo products, and optimal cargo build.
  • Enhance cargo revenue through thorough analysis of baggage flows across all stations.
  • Maintain and refine allocation publishers, forecasting tools, and agent release tools related to ULD Control.
  • Ensure effective utilization of the Offshore Team, monitoring KPIs for timely and accurate performance.
  • Provide constructive feedback to the Offshore Team to enhance understanding of processes.
  • Implement best practices in process mapping to optimize the Offshore Team's performance.
  • Drive continuous improvement by revising and updating all processes and documentation.
  • Document all ULD Control tasks comprehensively to ensure business continuity.
  • Advise on best practices for equipment released to Cargo Agents.
  • Track ULD assets and data through collaboration with the Offshore Team and stakeholder engagement.
  • Monitor message ingestion into the ULD Management system, working with Airport, Cargo, and Load Planning teams for optimization.
  • Analyze data on damaged equipment to ensure repair timelines are met and hold Cargo Agents and GHAs accountable for damage profiles.
  • Conduct quality checks on repair agent work and report findings to management.
  • Investigate and invoice damages to ULDs caused by customers and GHAs, tracking incidents to identify trends and behavioral changes.

This role is essential for maintaining the integrity and efficiency of our cargo operations, ensuring that we meet the highest standards in the industry.

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