Foreign Exchange Service Leader

7 days ago


Leicester, Leicester, United Kingdom Travelex Full time
Join Our Team

We are looking for a skilled and experienced Travel Money Bureau Manager to join our team at Tesco Travel Money in Leicester. As a key member of our team, you will be responsible for managing a team of Travel Service Partners, ensuring they deliver exceptional customer service and provide detailed advice on foreign exchange.

About the Role

As a Travel Money Bureau Manager, you will:

  • Manage a team of Travel Service Partners to ensure excellent customer service.
  • Nurture and mentor the team to maintain high levels of customer service and enable them to perform to the best of their ability.
  • Review customer feedback, service levels, and implement processes to improve outputs and achieve objectives.
  • Deliver key performance goals both procedural, operational, and customer focused.
  • Process daily online FX requests and deliveries.
  • Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures.

Requirements

  • You will have a keen eye for detail and be able to communicate effectively with customers and team members.
  • You will be able to build strong relationships with colleagues and provide guidance and support when needed.
  • You will be able to work in a fast-paced environment and adapt to changing situations.

How to Apply

Please submit your application, and one of our Talent Acquisition Partners will review it. If successful, you will then be invited to an online interview followed by a face-to-face meeting with our Area Manager.



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