Café and Retail Operations Manager

2 weeks ago


Newquay, United Kingdom Corserv Full time
About the Role

The successful candidate will assist the assistant manager and manager with supervision of the team across our two Cafés in the terminal building, ensuring the highest level of food hygiene and customer delivery is maintained, whilst maximising revenue opportunities.

This role not only encompasses the Café and our retail outlet where we sell a selection of Cornish produce alongside travel necessities but also have launched our newly installed bar.

Key Responsibilities:
  • Supervising the team for the day-to-day operation of the café and retail areas to ensure maximum productivity of the workforce (maximum net revenue/FTE) by developing good selling techniques and offers to maximise sales (cross-selling, link selling, effective food preparation).
  • Ensuring the Café retains its five-star hygiene rating and meets all food health and hygiene standards, includes strictly adhering to Natasha Law guidelines. Also adhering to legislation in relation to sales and consumption of alcohol at all times.
  • Ensuring all areas of the business deliver a positive and consistent customer experience (in both regular and disrupted situations) that reflects the CAL brand.
  • Driving a positive Health and Safety agenda for self and team to sustain a safe and secure environment within the café and retail areas for both colleagues and the travelling public.
  • Most importantly, you'll deliver top-class customer service and commercial performance across the café and retail operation at the Airport.


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