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Customer Service Night Advisor
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We are seeking a highly motivated and organized Customer Service Night Advisor to join our team at Westbourne Motors. As a key member of our control centre, you will play a vital role in providing exceptional customer service to our clients, ensuring their vehicles are recovered and repaired efficiently.
Key Responsibilities- Receive and respond to customer calls, providing accurate and timely information regarding vehicle recovery and repair services.
- Update and maintain accurate records of customer interactions, vehicle recoveries, and repair services.
- Communicate effectively with internal teams, including roadside staff, to ensure seamless service delivery.
- Monitor and manage multiple tasks simultaneously, prioritizing customer needs and ensuring timely resolution.
- Provide quotations for services, receive payments, and process invoices for customers.
- Assist in maintaining a clean and organized control centre environment.
- Participate in training and development programs to enhance skills and knowledge.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities.
- Strong organizational and time management skills.
- Proficiency in using computer systems and software applications.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- A competitive salary and opportunities for overtime.
- A comprehensive company pension plan.
- A generous holiday allowance.
- A company uniform and equipment.
- A recommend-a-friend scheme.
- Ongoing training and development opportunities.
