Conductor - Delivering Exceptional Customer Experiences

3 weeks ago


Redhill, Surrey, United Kingdom FirstGroup Full time

About Us

At Great Western Railway, we're proud to be part of FirstGroup, a leading transport provider. Our vision is to provide an inclusive environment for all colleagues, ensuring equal opportunities for everyone.

Job Summary

We're looking for a Conductor to join our team. As a Conductor, you'll deliver exceptional customer experiences throughout the journey, ensuring the safety of everyone using our services.

Main Responsibilities

  1. To be an ambassador for Great Western Railway, delivering the best customer experience and a safe journey.
  2. To be visible to our customers, providing information and help in a friendly and reassuring way.
  3. To manage the safety and operational activities of the train.
  4. To check and sell tickets, providing information and assistance as required.
  5. To ensure a safe, clean, and pleasant environment is maintained.

What We're Looking For

  1. Are you passionate about delivering outstanding customer service?
  2. Are you determined to always perform well and portray a professional image?
  3. Can you be flexible with your working hours, including weekends and bank holidays?
  4. Would you be comfortable working in a strictly regulated industry with many rules and procedures?
  5. Are you able to stay calm and composed when things don't go to plan?

Requirements

  1. An understanding of customers' needs.
  2. Excellent communication skills.
  3. The ability to build relationships and work as part of a team.
  4. Experience of front-line customer service.
  5. The confidence to manage challenging situations.

Working Arrangements

The position is based in our depot at Redhill station. Shifts include early starts and late finishes, as well as weekends and bank holidays. You'll work an average of 35 hours a week, and starting and finishing times may be at times when public transport is not available.

Benefits

As a GWR colleague, you'll enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network, and more.



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