Customer Service Lead

3 days ago


Redhill, Surrey, United Kingdom Sainsbury's Full time
About the Job

We are seeking an experienced Customer Service Lead to join our team in the Redhill, Leatherhead area. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service and leading by example.

Key Responsibilities:

  • Deliver exceptional customer service and lead by example
  • Welcome new processes and procedures, and support your colleagues as they get to grips with them
  • Lead by example to ensure customers receive the best experience possible

Requirements:

  • You will have a strong focus on collaboration, making the right decisions for colleagues and customers alike
  • You will be confident in your ability to communicate effectively with colleagues and customers
  • You will be self-driven and keen to learn new things, offering leadership support to the wider store team

What We Offer:

  • A competitive salary (estimated £40,000 - £60,000 per annum)
  • Discount card – 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's every Friday and Saturday and 15% at Argos every payday
  • Free food and hot drinks provided for colleagues in all stores
  • Generous holiday entitlement, maternity and paternity leave, and pension matching
  • Sainsbury's share scheme, wellbeing support, colleague networks, and cycle to work scheme

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