Food and Beverage Team Lead

5 days ago

Warrington, Warrington, United Kingdom Cineworld Cinemas Ltd Full time

Job Summary:

Cineworld Cinemas Ltd is seeking a highly skilled and experienced Food and Beverage Team Lead to join our team. As a key member of our operations team, you will be responsible for ensuring the highest standards of customer service and food quality in our cinemas.

Key Responsibilities:

  • Cash Handling and Reconciliation: Accurately manage cash transactions, reconcile discrepancies, and maintain a secure and organized cash handling environment.
  • Food Handling and Stock Control: Ensure the efficient storage, preparation, and presentation of food and beverages, maintaining high standards of quality and presentation.
  • Technology and Operations: Effectively use IT systems, till operations, and other technology to streamline processes, improve efficiency, and enhance customer experience.
  • Cleaning and Maintenance: Maintain a clean and safe environment, adhering to health and safety standards, and ensuring the upkeep of equipment and facilities.
  • Sales and Revenue Growth: Identify opportunities to increase sales, implement strategies to drive revenue growth, and maintain a customer-centric approach.
  • Standards and Compliance: Monitor and maintain high standards of quality, safety, and compliance, ensuring adherence to company policies and procedures.
  • Customer Interaction: Provide exceptional customer service, handling complaints and feedback in a professional and courteous manner.
  • Team Induction and Training: Develop and deliver training programs to ensure new team members are equipped to provide excellent customer service and meet company standards.
  • Team Coaching and Development: Provide coaching and guidance to team members, promoting a culture of continuous improvement and excellence.

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including access to exclusive employee perks and discounts, opportunities for career development and growth, and a dynamic and supportive work environment.

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