Hotel Services Coordinator

4 weeks ago


Reading, Reading, United Kingdom Holiday Inn Reading West Full time

Role Overview

The Hotel Services Coordinator will be responsible for ensuring every guest receives a safe and outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our hotel in Reading.

Key Responsibilities

  • Supporting the hotel in achieving all brand and company metrics and objectives
  • Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
  • Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
  • FOLLOWING SOPs to ensure consistent hospitality for all guests
  • Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services and IHG to all guests

What You'll Bring to the Team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next Steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager/Guest Service Manager.



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