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Automotive Service Advisor
2 months ago
We are seeking a skilled Service Advisor to join our team at Platinum Motor Group, a family-run automotive company in the Southwest of England. As a Service Advisor, you will play a vital role in delivering exceptional customer service and support within our state-of-the-art workshops.
Key Responsibilities:- Customer Interaction: Greet customers warmly and ensure a positive service experience, providing clear and concise information about recommended repairs and services.
- Vehicle Inspections: Conduct thorough vehicle inspections and provide detailed reports to customers, highlighting any necessary repairs or maintenance.
- Service Coordination: Manage appointments efficiently and maintain the service department's schedule, ensuring seamless communication with customers and technicians.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell services and products to enhance customer experience and increase revenue.
- Post-Service Follow-up: Follow up with customers post-service to ensure satisfaction and address any additional needs or concerns.
- Previous experience in a service advisor role or similar customer service position.
- Excellent communication and interpersonal skills.
- Strong mechanical knowledge and ability to effectively communicate with technicians and customers.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Competitive pay with an earning potential of up to £32k including overtime and bonuses.
- Contributory Pension Scheme.
- Health and Wellbeing support services.
- Team Member Discounts and incentives.
- Free Eye test for VDU users.
- Free on-site Parking.
- Performance bonus.
- Life insurance.
- Referral programme.
