Branch Manager Leadership Role

4 weeks ago


York, York City, United Kingdom Yorkshire Building Society Group Full time

As a Branch Manager at Yorkshire Building Society Group, you will be at the forefront of delivering our purpose. You will support, coach, and mentor your team, helping them develop the skills needed to have quality conversations with customers.

From an operational perspective, you will ensure your branch operates to high standards of quality, risk, health, safety, and security. You will also play a key role in enabling your team and the branch to engage with the local community.

We are looking for someone with a proven track record of delivering great customer service and outcomes. You will need to be able to lead, develop, and motivate your team, as well as possess excellent stakeholder management skills. Effective communication and time management are also essential.

We offer a range of flexible working options, including flexible hours and the ability to work from home. You will also have access to a range of benefits, including a competitive salary, pension scheme, and private medical insurance.

Key responsibilities include:

  • Leading and developing a team of customer-facing staff
  • Ensuring the branch operates to high standards of quality, risk, health, safety, and security
  • Engaging with the local community and building relationships with stakeholders
  • Delivering great customer service and outcomes

We are committed to providing a supportive and inclusive work environment, and we welcome applications from candidates with a range of backgrounds and experiences.



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