Customer Service Representative

4 weeks ago


Coventry, Coventry, United Kingdom Solus Accident Repair Centres Full time

About the Role

We are seeking a skilled Customer Consultant to join our team at Solus Accident Repair Centres. As a Customer Consultant, you will be the face of our company, demonstrating our values and work principles. You will work collaboratively with our team to create a supportive and collaborative environment, focusing on customer satisfaction and experience.

Responsibilities

As a Customer Consultant, you will be responsible for:

  • Providing exceptional customer service and support
  • Identifying opportunities to promote customer satisfaction and embed a culture of customer-centricity
  • Working with our team to ensure that vehicles are collected, repaired, and returned to our customers
  • Developing and maintaining strong relationships with customers and stakeholders

Requirements

To be successful in this role, you will need:

  • A strong customer-focused background
  • Parts knowledge and experience with parts ordering systems
  • Driving experience with the ability to drive all types of customer vehicles
  • A clean full UK driver's license
  • Excellent organizational skills
  • Communication and PC literacy skills
  • A passion for customer service

What We Offer

As a Customer Consultant at Solus Accident Repair Centres, you will have the opportunity to work with a rapidly growing business and contribute to shaping the future. You will also have access to:

  • Competitive bonus
  • Group income protection with access to a GP and medical advice 24 hours a day
  • Excellent benefits and rewards packages
  • Competitive employer-matched pension contributions
  • Discounts on Aviva products and services
  • Savings and benefits schemes
  • Discounts and schemes for electric vehicle purchase for all employees

Why Join Us

Solus Accident Repair Centres is one of the largest body repair groups in the country, wholly owned by Aviva. We employ over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years. We are committed to providing exceptional customer service and are passionate about customer satisfaction. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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