Telephone Support Specialist

2 days ago


Hamilton, South Lanarkshire, United Kingdom HSBC Careers Full time

Your Career Opportunities

As a Telephone Support Specialist at HSBC Careers, you will play a critical role in delivering exceptional customer service to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work well under pressure.

Key Responsibilities

  • Provide phone-based customer service to resolve customer queries in a timely manner.
  • Work in a busy contact centre environment, handling multiple conversations with customers while maintaining accuracy and efficiency.
  • Use various systems to process transactions quickly and accurately, ensuring high customer satisfaction.

Benefits and Perks

We offer a competitive salary starting from £23,205 per annum, plus excellent benefits including:

  • 25 days' paid holiday (plus bank holidays)
  • Employee discounts
  • Pension/healthcare schemes
  • Free parking
  • An on-site gym

Requirements

To succeed in this role, you will need:

  • Experience of delivering outstanding customer service in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • The ability to work well under pressure and maintain accuracy in a multitasking environment.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.



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