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Order Coordinator

2 months ago

London, Greater London, United Kingdom Vertical Advantage Full time

Job Summary:

Vertical Advantage is seeking a highly organized and detail-oriented Order Coordinator to join our dynamic team. As an Order Coordinator, you will play a critical role in managing the distribution of products to our customers, ensuring timely and accurate processing of orders, and providing exceptional customer service.

Key Responsibilities:

  • Manage the distribution of products to a wide range of customers using order placement systems.
  • Accurately process customer orders within designated timeframes, ensuring high levels of accuracy and efficiency.
  • Provide outstanding customer service to ensure key clients have a positive experience with our company, responding to customer inquiries and resolving issues in a professional manner.
  • Collaborate with suppliers, logistics providers, and hauliers to ensure seamless delivery of products, communicating any changes to delivery schedules and highlighting inefficiencies or foreseeable issues.
  • Generate accurate reports from internal systems, ensuring databases remain up to date and providing valuable insights to inform business decisions.
  • Manage proof of delivery receipts and oversee deliveries, ensuring compliance with company policies and procedures.
  • Assist with ad-hoc queries and provide support to the Customer Service Manager as required, contributing to the overall success of the team.

Requirements:

  • Degree or equivalent work experience.
  • Proven experience in order processing/management, ideally within the FMCG industry.
  • Experience managing relationships with logistics providers and coordinating supply chain operations.
  • Excellent communication and interpersonal skills, with the ability to build strong working relationships with colleagues and external partners.
  • Highly organized with strong attention to detail, able to prioritize tasks and manage multiple projects simultaneously.
  • A proactive, team-oriented individual with problem-solving capabilities, able to adapt to changing circumstances and priorities.
  • Proficiency in MS Office, particularly Word, Excel, and Outlook.

What We Offer:

  • Salary: £30,000 - £36,000 per year.
  • Bonus: 10% annual bonus, subject to business hitting targets.
  • Benefits: Private healthcare, £200 staff allowance for our products.
  • Pension: 6% company pension contribution.
  • Hybrid: You will be expected to be in the office 2-3 times a week depending on business needs.

This is an exciting opportunity for a driven individual to join a dynamic team within the FMCG industry. If you're passionate about logistics, customer service, and growing within a fast-paced environment, we'd love to hear from you.