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Warehouse Coordinator

2 months ago

Blyth, Northumberland, United Kingdom Dräger Full time
About the Role

We are seeking a highly skilled and organized individual to join our Supply Chain Department as an Order Management Coordinator. This role is responsible for facilitating the effective management and shipment of sales orders to meet internal and external customer expectations.

Main Job Objectives
  • Control and track sales orders and customer shipments to ensure timely delivery and minimize delays.
  • Manage clean sales orders, ensuring they are despatched on time, in full, and to the customer's specification.
  • Communicate any delays to the sales team and internal customers in a timely and efficient manner, detailing actions and resolution.
  • Accurately process outbound deliveries and maintain accurate records.
  • Identify inefficiencies and introduce process improvements to enhance the order management process.
  • Perform a daily review of the current order book to ensure delivery dates of customer orders are met and proactively inform the Sales Department of any issues.
  • Ensure sales orders are despatched and invoiced accurately.
  • Track the Order Book value daily and On Time Delivery.
  • Handle bottleneck situations together with Sales, prioritizing orders and reporting to the Department Manager and Supply Chain Team.
  • Monitor and track freight spend, both external and internal.
  • Assist and evaluate needs with shipping points, services, weights, and freight permits, and other information needed to transport goods.
  • Initiate, resolve, and document tracer enquiries when requested.
  • Notify consignees of shipment arrival and coordinate shipment information to other offices and/or agents.
  • Arrange the movement of freight to domestic and international customers, consignee/agents, and update SAP/FIS with transport data.
  • Track urgent shipments through to delivery to the customer and report to the Department Manager on completion.
  • Spot check packing lists and invoices and other relevant documentation for errors and correct these errors to minimize or eradicate impact.
  • Use the Warehouse Management System to prepare accurate customs paperwork for outbound freight.
  • Ensure correct shipments and appropriate paperwork are given to Drivers, particularly upon departure.
  • Action any customer enquiries/queries, providing relevant feedback to the customer in a timely manner.
  • Manage the transport of dangerous goods to all destinations, ensuring the correct paperwork, labelling, etc. is actioned.
  • Ensure the accuracy of all sales orders and shipping documents through strict adherence to Standard Operating Procedures (SOS).
  • Complete monthly, weekly, and daily management reports linked to department KPI, detailing all issues and corrective actions required.
  • Support with or lead special projects at the request of the Department Manager.
  • Ensure effective security processes are followed, particularly with regard to driver and visitor sign-in.
Shared Responsibilities

All employees have a responsibility:

  • To comply with the Integrated Management System (IMS) and minimize any impact on the environment while carrying out their duties.
  • To ensure and promote safe working conditions for all employees, visitors, and contractors by implementing, monitoring, and complying with occupational health and safety provisions.
  • To embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results.
Reporting Relationships

Manager

  • Warehouse & Distribution Manager
Size of Team/Environment

Working in a team of 4, responsible for all aspects in Order Management, with full cross-training adopted on a regular basis to cover holidays, etc. Working in a shared office environment.

Role Requirements

Education/Qualifications

  • Ideally qualified to Business Administration-Level 4 or equivalent and/or have equivalent experience.

Related Experience

  • Demonstrable previous customer service, shipping, and/or distribution experience is essential.
  • Data entry relating to customer orders.
  • Must have ADR experience.
  • IATA experience would be desirable.
  • Proven track record of achievement in a similar position.
  • Previous experience of direct contact and cost negotiations relating to transport providers.
  • Experience with import and export compliance is highly desirable.

Skills, Special Competencies

  • Proven understanding of shipping management.
  • Knowledge of dangerous goods transportation processes and regulations.
  • Report writing.
  • Working knowledge of SAP would be an advantage.
  • Excel report writing skills are essential.
  • Effective written and oral communication skills.
  • Computer literate and capable of data input.
  • Must be highly self-motivated.
  • Able to work effectively as an individual and as part of a team.
  • Dedicated to continuous improvement.
Dräger's Benefits
  • 27 days holiday plus bank holidays, with option to purchase up to 3 additional days.
  • Discounted critical illness cover, dental cover, and partner life assurance.
  • Healthcare cash plan.
  • Subsidized canteen.
  • Discounted shopping & leisure vouchers.
  • Salary sacrifice car scheme.
  • Cycle to Work.
  • Gym membership discounts – up to 25%.
  • Charity Giving scheme.
Dräger's Dedication

At Dräger, we have a clear vision to be an organization with a working environment that includes a diverse mix of talented people who want to come, stay, and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion, and the bold ideas of more than 16,000 employees, we are committed to turning technology into ›technology for life‹.