Operations Management Lead

4 days ago


Cumbria, United Kingdom Resourcing Group Full time
Job Description

We are seeking a skilled Operations Manager to lead a dedicated team of Operational Supervisors and Cleaning Operatives in delivering exceptional service for our contract.

Your role will be pivotal in upholding industry standards and ensuring adherence to all Health & Safety requirements in a fast-paced working environment. With a focus on leadership, innovation, and operational excellence, you'll drive both team performance and customer satisfaction.

  • Team Leadership: Oversee and manage a team of Operational Supervisors and Cleaning Operatives to ensure service standards and client expectations are met.
  • Resource Management: Manage staffing levels and recruitment processes in alignment with the contracts resource plans and operating model.
  • People Management: Handle all aspects of team management, including induction, probation, performance development, absence management, and employee relations.
  • Budget Oversight: Manage budgets for consumables, overseeing orders through internal systems to ensure cost efficiency.
  • Quality Assurance: Conduct regular inspections, 'Manager in the Field' rounds, and audit reviews to ensure compliance with BICS standards and contractual obligations.
  • Client Relations: Serve as a point of contact for client inquiries, providing timely responses and effective complaint resolution.
  • Training and Development: Provide training to Operational Supervisors on risk assessment, toolbox talks, on-the-job refresher training, and ensure safe equipment operation.
  • Health & Safety: Champion best practices for PPE use, lone working, and general health and safety across the team.
  • Continuous Improvement: Lead change initiatives through innovative practices and continuous improvement to enhance operational processes.


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