Helpdesk Support Specialist
2 days ago
Job Summary:
We are seeking a highly skilled and experienced Helpdesk Support Specialist to join our team at Explore Group. As a key member of our technical support team, you will be responsible for providing first-line support to our customers, resolving technical issues, and ensuring seamless service delivery.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person, resolving issues related to networking, computer hardware, and software.
- Manage password sharing and user administration systems, including Active Directory and Office 365.
- Write and maintain documentation for troubleshooting procedures and system configurations.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Stay up-to-date with the latest technologies and industry trends to provide expert-level support.
Requirements:
- 1-2 years of experience in a helpdesk or technical support role.
- Strong understanding of networking fundamentals, including TCP/IP, subnetting, DHCP, firewalls, routers, and switches.
- Experience with computer hardware components and troubleshooting.
- Knowledge of password sharing and user administration systems, including Active Directory and Office 365.
- Excellent communication and problem-solving skills.
What We Offer:
- A competitive salary range of £25,000 - £30,000.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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