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Lead Retail Branch Manager

2 months ago

Doncaster, Doncaster, United Kingdom Hays Travel Full time

Job Summary:

Hays Travel is seeking a highly motivated and experienced Branch Manager to lead our retail branch and inspire our team to deliver exceptional customer service. As a key member of our management team, you will be responsible for driving sales growth, developing your team, and ensuring a positive customer experience.

Key Responsibilities:

  • Lead by Example: Demonstrate exceptional leadership skills and inspire your team to achieve their full potential.
  • Drive Sales Growth: Develop and implement strategies to increase sales and revenue, while maintaining a strong focus on customer satisfaction.
  • Team Development: Identify areas for improvement and provide coaching and training to help your team members develop their skills and knowledge.
  • Customer Service: Ensure that all customers receive a high level of service and support, and that their needs are met and exceeded.
  • Branch Operations: Oversee the day-to-day operations of the branch, including foreign exchange and other business activities.
  • Community Engagement: Act as a figurehead in the local community, attending promotional activities and events to promote the branch and Hays Travel.

Requirements:

  • Leadership Experience: Proven track record of leading teams and driving sales growth.
  • Customer Service Skills: Excellent customer service skills, with a strong focus on delivering exceptional customer experiences.
  • Business Acumen: Strong understanding of business operations and financial management.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.

Hays Travel Values:

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. We undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our colleagues for relevant roles.