Branch Manager
4 weeks ago
Job Overview
Hays Travel is seeking a Branch Manager to lead our retail team and inspire them to deliver exceptional service to customers. As a Branch Manager, you will be responsible for leading the overall profitability of your branch, maximising sales to the fullest potential, and exceeding targets wherever possible.
Key Responsibilities
- Be a true role model for your team and peers as a trusted and inspiring leader who meets targets, continuously strives for excellence, and delivers great service.
- Lead the effective day-to-day operation of your branch and foreign exchange bureau.
- Manage, coach, and develop your branch colleagues.
- Inspire customers through providing exceptional customer service at all times.
- Increase the exposure of your branch through developing new business leads and maximising social media to promote offers, generating customer engagement and sales.
- Oversee and support your team members' performance, supporting areas for development in order to achieve maximum productivity while ensuring colleague motivation and morale is at its best.
- Act as a figurehead within the local community, attending all promotional activities and events that will aid your branch performance and impact.
- Assist in the recruitment of colleagues into your branch, including apprentices whom you will ensure their development is tailored to their talent progression.
Requirements
- Great leadership skills and experience of working leading other colleagues.
- Ability to coach, develop, and motivate a team.
- Ability to work towards individual and team sales targets.
- Excellent communication and customer service experience.
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics.
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business.
- Ability to assist with the development of colleagues in order to maximise job satisfaction, performance, and talent succession.
- Competent IT skills.
About Hays Travel
Hays Travel is a Company that truly values and uplifts its employees. We believe in genuine interactions that allow our customers to effortlessly enjoy booking with us as we take them on a journey from enquiry to amazing holiday adventures. As a Branch Manager, you will share your expertise to support, develop, train, and guide your team to the best they can be.
SMILE Values
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
We are a Company who is passionate about our products and our people. Which is why we continually invest in our colleagues and help everyone to reach their full potential. With the travel industry soaring to exciting new heights, we are looking for people who are motivated, positive, and are an inspiring influence, to infuse the workplace with personality and professionalism.
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