Branch Manager

1 month ago

Doncaster, Doncaster, United Kingdom Hays Travel Full time
Lead a Retail Branch and Inspire Your Team

As a Branch Manager at Hays Travel, you will be responsible for leading a retail branch and inspiring your team to deliver exceptional customer service. You will be the face of the company in your local community, attending promotional activities and events to drive branch performance and impact.

Key Responsibilities:
  • Lead the overall profitability of your branch by maximising all sales to the fullest potential, exceeding targets wherever possible
  • Enable the effective day-to-day operation of your branch and foreign exchange bureau
  • Manage, coach and develop your branch colleagues
  • Inspire your customers' through providing exceptional customer service at all times
  • Increase the exposure of your branch through developing new business leads and maximise social media to promote offers, generating customer engagement and sales
  • Oversee and support your teams members performance, supporting areas for development in order to achieve maximum productivity whilst ensuring colleague motivation and morale is at its best
Requirements:
  • Great leadership skills and experience of working leading other colleagues
  • Ability to coach, develop and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues in order to maximise job satisfaction, performance and talent succession
About Hays Travel:

Hays Travel is a Company who is passionate about our products and our people. We believe in genuine interactions that allow our customers to effortlessly enjoy booking with us as we take them on a journey from enquiry to amazing holiday adventures. We are a Company who operates as one big family, has fun, is supportive, listens to you and develops you.

We are committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

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