Customer Experience Director
1 week ago
An attractive salary between £40,000 to £60,000 per annum is offered for this challenging position at Hever Castle Golf Club.
Nestled within the stunning Hever Castle estate, our golf club boasts an impressive twenty-seven-hole course, carefully crafted amidst the estate's majestic grounds. This idyllic setting provides an unforgettable experience for golfers of all skill levels.
The Waterside Bar, Restaurant & Terrace is a vibrant hub where guests can unwind and indulge in exceptional hospitality. With its unique blend of charm and luxury, Hever Castle Golf Club promises an unparalleled experience.
We seek an accomplished Customer Experience Director to oversee the seamless operation of our Bar, Restaurant, and Course Refreshment Hut. In this role, you will be responsible for fostering a highly motivated team dedicated to delivering exceptional customer experiences. Your core duties will involve:
* Developing and implementing strategies to enhance customer satisfaction and loyalty.
* Collaborating with cross-functional teams to maintain high standards of service quality.
* Conducting regular performance reviews and providing actionable feedback to drive team growth and improvement.
* Analyzing customer feedback and implementing changes to improve the overall customer experience.
* Ensuring compliance with health and safety regulations to create a secure environment for customers and staff.
To succeed in this position, you should possess a minimum of 3 years' experience in a similar role, preferably within a high-end hospitality setting. A strong background in customer service, combined with your ability to drive results-oriented initiatives, will make you an ideal candidate for this position.
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Customer Experience Director
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